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Program: Patient Care Quality Office

Agency: Interior Health Authority


Resource Number: 17647634
Alternate name: PCQO

Description
Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within the Interior Health Authority.
 
Individuals that bring care complaints to the PCQO can expect that their complaint will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.


Program Phones:
1-877-442-2001Toll free
250-870-4669Business Line
250-870-4670Fax

Website: www.interiorhealth.ca/YourCare/PatientCareQualityOffice/Pages/default.aspx
Email: patient.concerns@interiorhealth.ca

Location information
Sites offering this program
+ 1815 Kirschner Road, Kelowna ->
1815 Kirschner Road, Kelowna  
Location: 1815 Kirschner Road

Kelowna, BC V1Y 4N7
(Map)

Hours of operation
ProgramAtSite Hours:
Closed statutory holidays

ProgramAtSite Hours:

Open:
Closed:
Mon
08:30
16:30
Tue
08:30
16:30
Wed
08:30
16:30
Thu
08:30
16:30
Fri
08:30
16:30


Mailing Address: 220-1815 Kirschner Road, Kelowna, BC V1Y 4N7

Program Delivery
Languages: English
Application Process: Compliments or complaints can be addressed to the person who provided the service, or to the manager of the service area. If a complaint remains unresolved after discussing the issue with the service area, contact the Patient Care Quality Office for assistance.
Serves the Interior Health region of BC
Defined coverage area(s), for the Program offered at selected Site:
BC-Cariboo Region-100 Mile House
BC-Cariboo Region-Williams Lake
BC-Central Kootenay Region-Castlegar
BC-Central Kootenay Region-Kaslo
BC-Central Kootenay Region-Nakusp
BC-Central Kootenay Region-Nelson
BC-Central Kootenay Region-Salmo
BC-Central Okanagan Region-Kelowna
BC-Columbia-Shuswap Region-Golden
BC-Columbia-Shuswap Region-Revelstoke
BC-Columbia-Shuswap Region-Salmon Arm
BC-East Kootenay Region-Cranbrook
BC-East Kootenay Region-Invermere
BC-Kootenay Boundary Region-Grand Forks
BC-Kootenay Boundary Region-Trail
BC-North Okanagan Region-Armstrong
BC-North Okanagan Region-Vernon
BC-Okanagan-Similkameen Region-Penticton
BC-Thompson-Nicola Region-Clearwater
BC-Thompson-Nicola Region-Kamloops
BC-Thompson-Nicola Region-Merritt


Custom fields
Disabilities Access?Yes
Service Delivery MethodIn Person
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Agency Background

Programs at Interior Health Authority

100 Mile District General Hospital
Aboriginal Patient Navigator
Acquired Brain Injury Services
Acute Adult Tertiary Psychiatry
Acute Psychiatric Services
Addictions Day Treatment - Kootenay Boundary
Addictions Residential Treatment Coordinators
Adolescent Psychiatry Unit
Adult Abuse and Neglect - Kootenay
Adult Abuse and Neglect - Okanagan
Adult Abuse and Neglect - Thompson Cariboo
Adult Community Support Services
Adult Day Services
Adult Short-term Assessment and Treatment
Apple Lane Tertiary Mental Health Geriatric Unit
Arrow Lakes Hospital
Ashcroft Hospital and Community Health Care Centre
Assertive Community Treatment
Assisted Living
Asthma Education Program
Baby Talk
Baby's Best Chance Handbook
BC Early Hearing Program
Boundary District Hospital
Breast Milk Donation Drop-Off
Breastfeeding Clinic
Breathe Well Program - Cariboo
Breathe Well Program - Kootenay
Breathe Well Program - Okanagan
Breathe Well Program - Thompson Shuswap
Caregiver Support
Cariboo Memorial Hospital
Case Management - Home and Community Care
Cedar Sage Health and Wellness Centre
Child Health Clinic
Child Health Passport
Choice in Supports for Independent Living
Chronic Kidney Disease & Transplant Clinics
Chronic Pain
Clubhouse - Mental Health Services
Community Care Clinic
Community Care Facilities Licensing Program
Community Clinical Dietitians
Community Dialysis
Community Nursing Services
Community Rehabilitation
Community Respiratory Therapy
Community Substance Use Services
Concurrent Disorders Services
Counselling and Social Work Services
COVID-19 Screening Clinics
Creston Valley Hospital and Health Centre
Dental Health Services
Developmental Disabilities Mental Health Services
Diabetes and Heart Health Program
Diabetes Education Program
Diagnostic Imaging - Angiography
Diagnostic Imaging - Bone Densitometry
Diagnostic Imaging - CT Scan
Diagnostic Imaging - Nuclear Medicine
Diagnostic Imaging - Ultrasound
Dinners at Home Program - Columbia Shuswap
Dinners at Home Program - East Kootenay
Dinners at Home Program - Kelowna
Dinners at Home Program - Kootenay Boundary
Dinners at Home Program - Okanagan
Dinners at Home Program - Thompson Cariboo
Dr. Helmcken Memorial Hospital
Drug and Alcohol Resource Team
Early Psychosis Intervention
East Kootenay Regional Hospital
Eating Disorders Clinic - Kootenay Boundary
Eating Disorders Program
Electrocardiogram
Elk Valley Hospital
Emergency Health Services
Endocrinology
Endoscopy Services
Environmental Health
Environmental Health - Drinking Water
Environmental Health - Food Safety
Environmental Health - Tobacco Control
Fluoroscopy
Gateway Crisis Stabilization Program
Geriatric Medicine
Golden and District Hospital
Harm Reduction Supplies and Services
Health Outreach Nurse
Health Outreach Nurse - Kootenays
Health Outreach Nurse - Okanagan
Health Outreach Nurse - Thompson Cariboo
Health Services for Community Living
Healthy From The Start
Healthy Heart Program
Healthy Weights for Children - Shapedown BC
Hearing Clinics
Heart Function Clinic
Heart Function Clinic - Kootenay
Holter Monitoring
Home and Community Care Access
Home Hemodialysis and Peritoneal Dialysis
Home Oxygen Program
Home Support Services
Immunizations
In-Center Haemodialysis
Intensive Care Unit
Intensive Day Treatment Program
Invermere and District Hospital
Kamloops Urgent and Primary Care Centre
Kelowna General Hospital
Kelowna Urgent and Primary Care Centre
Kootenay Boundary Regional Hospital
Kootenay Lake Hospital
Laboratory Services
Lifeline - Emergency Response Program
Lillooet Hospital and Health Centre
Liver Clinic
Long-Term Care
Magnetic Resonance Imaging
Maternity Services
McKim Cottage
Medical Imaging - Diagnostic Mammography
Mental Health and Substance Use Services
Mental Health Urgent Response
Multiple Sclerosis Clinic
MyHealthPortal
Needle Distribution
Neurological Rehabilitation
Neuropsychiatry
Nicola Valley Hospital and Health Centre
Nursing Support Services - Children
On Demand HIV Testing
One South Psychiatry Unit
Ophthalmology
Opioid Agonist Treatment
Orthotic Services
Overdose Prevention and Response - Interior Health
Overdose Prevention Sites
Pacemaker Clinic
Pain Management Program
Palliative Care
Parkview Child and Adolescent Mental Health Centre
Patient Locating
Pediatric Asthma Services
Pediatrics
Pediatrics Arthritis Clinic
Penticton Regional Hospital
Physiotherapy Services
Postpartum Care
Pregnancy Information and Counselling
Prenatal Services
Primary Care Mental Health
Primary Health Care
Princeton General Hospital
Public Health Services
Pulmonary Function Lab
Pulmonary Rehabilitation
Queen Victoria Hospital
Rae Fawcett Breast Health Clinic
Renal Nurse Practitioner
Royal Inland Hospital
Senior Citizens Counsellor Program
Seniors Health and Wellness Services
Seniors Mental Health
Shuswap Lake General Hospital
Sleep Disorders Services
South Okanagan General Hospital
Specialized Residential Services
Speech-Language Pathology: Adult
Speech-Language Pathology: Infant and Child
Supported Independent Living Program
Surgical Optimization Clinic
Surgical Services
Swallowing Intervention Services
Tertiary Psychiatric Services
TIA Rapid Access Clinic
Toddler's First Steps Guide
Tuberculosis Testing
Vernon Jubilee Hospital
Vernon Urgent and Primary Care Centre
Water Quality Program
West Nile Virus Information
Withdrawal Management
Women's Services Clinic
X-Ray Services
Youth Clinics