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Program: Patient Care Quality Office

Agency: Island Health


Resource Number: 17652016
Description
Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within Island Health.

Individuals that bring care complaints to the PCQO can expect that their complaint will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.


Program Phones:
1-877-977-5797Toll free
250-370-8323Business Line
250-370-8137Fax

Website: www.islandhealth.ca/patients-visitors/patient-care-quality-office
 Email: patientcarequalityoffice@islandhealth.ca

Location information
Sites offering this program
+ Royal Jubilee Hospital ->
Royal Jubilee Hospital  
Location: 1952 Bay Street
Victoria, BC V8R 1J8 (Map)

Hours of operation 		ProgramAtSite Hours:
Closed statutory holidays
ProgramAtSite Hours:

Open:
Closed:
Mon
08:30
16:30		Tue
08:30
16:30		Wed
08:30
16:30		Thu
08:30
16:30		Fri
08:30
16:30


Mailing Address: 1952 Bay Street, Victoria, BC V8R 1J8

Program Delivery
Languages: English
Application Process: Compliments or complaints can be addressed to the person who provided the service, or to the manager of the service area. If a complaint remains unresolved after discussing the issue with the service area, contact the Patient Care Quality Office for assistance.
Defined coverage area(s), for the Program offered at selected Site:
BC-Alberni-Clayoquot Region-Port Alberni
BC-Alberni-Clayoquot Region-Tofino
BC-Capital Region-Saanich
BC-Capital Region-Saltspring Island
BC-Capital Region-Victoria
BC-Comox Valley Region-Comox
BC-Cowichan Valley Region-Duncan
BC-Mount Waddington Region-Port Hardy
BC-Mount Waddington Region-Port Mcneill
BC-Nanaimo Region-Nanaimo
BC-Strathcona Region-Campbell River


Custom fields
Disabilities Access?Yes
Service Delivery MethodIn Person
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Agency Background

Programs at Island Health
Acquired Brain Injury Services
Adult Abuse and Neglect - Central Island
Adult Abuse and Neglect - North Island
Adult Abuse and Neglect - South Island
Adult Day Services
Adult Short-Term Assessment and Treatment
Advance Care Planning
Ambulatory Care
Anticoagulation Management
Anxiety Disorders Clinic
Assertive Community Treatment
Assisted Living
Atrial Fibrillation Clinic
Baby Bed Program
Baby's Best Chance Handbook
Bariatric Surgery Program
Breast Cancer and Health Services
Breast Milk Donation
Cardiac Risk Reduction Rehabilitation Program
Cardiovascular Surgery
Central Island Child and Adolescent Psychiatry Program
Child and Youth Mental Health
Child Health Passport
Choice in Supports for Independent Living
Chronic Disease Management
Cleft Lip/Palate Clinic
Collaborative Spasticity Program
Communicable Disease Prevention and Control
Community Bathing Program
Community Care Facilities Licensing
Community Dialysis
Community Hospice Care
Community Nutrition
Community Virtual Care
Complex Wound and Burn Clinic
Convalescent Care
Cormorant Island Health Centre
COVID-19 Vaccination and Immunization
Cowichan District Hospital
Crisis Response and Counselling
Cystic Fibrosis Services
Dental Program
Developmental Disabilities Mental Health Services
Diabetes Education
Discovery Youth and Family Substance Use Services
Downtown Victoria Urgent and Primary Care Centre
Drug Checking
Early Intervention Program
Early Psychosis Intervention
Eating Disorders Program - Adult
Eating Disorders Program - Child and Youth
Emergency Health Services
Endoscopy
Environmental Health - Air Quality
Environmental Health - Drinking Water
Environmental Health - Food Safety
Environmental Health - Recreational Water and Beach Reports
Esquimalt Urgent and Primary Care Centre
Eye Health Services
Family Recovery Addiction Support
Forensic Nursing Services
Fragile X and Related Conditions
Gorge Urgent and Primary Care Centre
Health Point Care Centre
Health Services for Community Living
Healthy Children
Hearing Services
Heart Catheterization Lab
Heart Function Clinic
Heart Health - Labs and Testing
Heart Matters
HerWay Home
Hoarding Services
Home and Community Care Access - Central Island
Home and Community Care Access - North Island
Home and Community Care Access - South Island
Home Hemodialysis and Peritoneal Dialysis
Home Oxygen Program
Hospice Palliative Care
Housing and Independent Living Support
Indigenous Health Services
Integrated Mobile Crisis Response Team
Intensive Care Unit
Intensive Case Management Team
James Bay Urgent and Primary Care Centre
Kidney Care Clinics
Laboratory Services
Lady Minto/Gulf Islands Hospital
Lifeline Medical Alert System
Liver Care Clinic
Long-Term Care
Mammography Services
Maternity Services
Medical Arts Urgent and Primary Care Centre
Medical Genetics Services
Medical Imaging - Angiography
Medical Imaging - Bone Densitometry
Medical Imaging - CT Scan
Medical Imaging - Fluoroscopy
Medical Imaging - Magnetic Resonance Imaging
Medical Imaging - Nuclear Medicine
Medical Imaging - Ultrasound
Medical Imaging - X-Ray Services
Mental Health and Substance Use - Central Intake North Island
Mental Health and Substance Use - Central Intake South Island
Mental Health and Substance Use - Central Island Intake
Mental Health and Substance Use Service Link
Mental Health and Substance Use Services
Mental Health Tertiary Care
Mental Wellness Day Program
Multiple Sclerosis Clinic
MyHealth
Nanaimo Regional General Hospital
Neonatal Intensive Care Unit
North Island Hospital Campbell River and District
North Island Hospital Comox Valley
North Island Liver and HIV Services
North Quadra Urgent and Primary Care Centre
Nurse Practitioner Primary Care Clinics
Nutrition Services - Inpatient
Nutrition Services - Outpatient
Opioid Agonist Treatment
Ostomy Care Services
Outpatient Treatment for Substance Use
Overdose Prevention And Response - Island Health
Overdose Prevention Sites
Pacemaker Clinic
Paediatric Feeding and Swallowing Clinic
Pain Management Services
Phototherapy Services
Piercy Respite Hotel
Port Hardy Hospital
Port McNeill and District Hospital
Post-Transplant Clinic
Prevent Alcohol and Risk-Related Trauma in Youth
Primary Care Memory Clinic
Primary Health Care
Psychiatric Crisis and Emergency Services
Psychiatric Inpatient Services
Psychosocial Rehabilitation
Public Health Nursing
Public Health Services
Pulmonary Function Lab
Queen Alexandra for Orthotics, Prosthetics and Seating
Rapid Access Addiction Clinic
Rapid Access Clinic
Recovery Addiction Support
Rehabilitation Services - Adult
Rehabilitation Services - Children
Remote Community Health
Respiratory Therapy Services
Respite Care
Right From the Start
Royal Jubilee Hospital
Royal Jubilee Prescriptions
Saanich Peninsula Hospital
Safe Needle Disposal
School-Aged Therapy Program
Seniors Outpatient Clinic
Shapedown BC - Healthy Weights Program
Sleep Lab
Sobering and Assessment Centre
Speech and Language Therapy - Children
Speech Language Pathology - Adult
Spiritual Health Services
Stroke Rapid Assessment Unit
Supported Child Development
Surgical Services
Tobacco Control Program
Toddler's First Steps Guide
Tofino General Hospital
Tuberculosis Prevention and Control
Urgent Care Centres
Urgent Short-Term Assessment and Treatment
Vancouver Island Children's Assessment Network
Victoria Breast Health Centre
Victoria General Hospital
Victoria Integrated Community Outreach Team
Victoria Street Nurse Program
Visual Impairment Clinic
Well Baby Care
West Coast General Hospital
Westshore Urgent and Primary Care Centre
Withdrawal Management and Detox Services
Yakimovich Wellness Centre
Youth Clinics