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Program: Patient Care Quality Office

Agency: Northern Health Authority


Resource Number: 17652149
Alternate name: PCQO

Description
Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within the Northern Health Authority.
 
Individuals that bring care complaints to the PCQO can expect that their complaint will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.


Program Phones:
1-877-677-7715Toll free
250-565-2640Fax

Website: www.northernhealth.ca/contact/patient-care-quality-office
Email: patientcarequalityoffice@northernhealth.ca

Location information
Sites offering this program
+ 299 Victoria Street, Prince George ->
299 Victoria Street, Prince George  
Location: 299 Victoria Street

Prince George, BC V2L 5B8
(Map)

Hours of operation
ProgramAtSite Hours:
Closed statutory holidays

ProgramAtSite Hours:

Open:
Closed:
Mon
08:30
16:30
Tue
08:30
16:30
Wed
08:30
16:30
Thu
08:30
16:30
Fri
08:30
16:30


Mailing Address: 600-299 Victoria Street, Prince George, BC V2L 5B8

Program Delivery
Languages: English
Serves the Northern Health Authority region
Defined coverage area(s), for the Program offered at selected Site:
BC-Bulkley-Nechako Region-Burns Lake
BC-Bulkley-Nechako Region-Fort St James
BC-Bulkley-Nechako Region-Smithers
BC-Bulkley-Nechako Region-Vanderhoof
BC-Cariboo Region-Quesnel
BC-Fraser-Fort George Region-Mackenzie
BC-Fraser-Fort George Region-Mcbride
BC-Fraser-Fort George Region-Prince George
BC-Kitimat-Stikine Region-Hazelton
BC-Kitimat-Stikine Region-Kitimat
BC-Kitimat-Stikine Region-Terrace
BC-Northern Rockies Region-Fort Nelson
BC-Peace River Region-Chetwynd
BC-Peace River Region-Dawson Creek
BC-Peace River Region-Fort St John
BC-Skeena-Queen Charlotte Region-Masset
BC-Skeena-Queen Charlotte Region-Prince Rupert
BC-Skeena-Queen Charlotte Region-Queen Charlotte


Custom fields
Disabilities Access?Yes
Service Delivery MethodIn Person
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Agency Background

Programs at Northern Health Authority

Aboriginal Patient Liaison
Acquired Brain Injury
Adolescent Psychiatric Assessment Unit
Adult Abuse and Neglect
Adult Addictions Day Treatment Program
Adult Day Programs
Adult Psychiatric Observation Unit
Adult Rehabilitation and Recovery Services
Adult Withdrawal Management Unit
Assertive Community Treatment
Assisted Living
Baby's Best Chance Handbook
Breast Milk Donation Drop-Off
Breastfeeding Support
Bulkley Valley District Hospital
Car 60
Chetwynd Hospital and Health Centre
Child Abuse and Neglect
Child Health Clinic
Child Health Passport
Choice in Supports for Independent Living
Community Care Facilities Licensing
Community Dialysis
Community Nutrition
Community Rehabilitation
Community Social Work
COVID-19 Online Clinic and Information Line
Dawson Creek and District Hospital
Dental Health Program
Developmental Disabilities Mental Health Services
Diabetes Education
Early Psychosis Intervention
Eating Disorders Clinic
Elderly Services
Emergency Contraceptive Pill
Emergency Health Services
Environmental Health
Environmental Health - Drinking Water
Environmental Health - Food Safety
Family Mediation Program
Fort Nelson General Hospital
Fort St. John Hospital
G.R. Baker Hospital
Grace Young Wellness Centre
Harm Reduction
Health Connections
Health Connections - Haida Gwaii
Health Connections - Tumbler Ridge
Health Services for Community Living
Healthy Heart Program
Healthy Start
Healthy Weights for Children - Shapedown BC
Hearing Clinics
HIV and Hepatitis C Support
Home and Community Care Access
Home Care Nursing
Home Oxygen Program
Home Support
Hospice Palliative Care
Immunizations
Indigenous Health
Influenza Clinics
Injury Prevention Program
Intensive Care Unit
Intensive Case Management Team
Kidney Transplant Clinic
Kitimat General Hospital and Health Centre
Laboratory Services
Lakes District Hospital and Health Centre
Lifeline Medical Alert System
Long-Term Care
Mackenzie and District Hospital and Health Centre
McBride and District Hospital
Meals on Wheels - Kitimat
Meals on Wheels - Prince Rupert
Meals on Wheels - Quesnel
Meals on Wheels - Terrace
Medical Imaging - Bone Densitometry
Medical Imaging - Computed Tomography
Medical Imaging - Echocardiography
Medical Imaging - Magnetic Resonance Imaging
Medical Imaging - Mammography
Medical Imaging - Nuclear Medicine
Medical Imaging - Ultrasound
Medical Imaging - X-Ray Services
Mental Health and Substance Use Services
Mills Memorial Hospital
Nechako Youth Treatment Program
NORTH Heart Function Clinic
Northern Haida Gwaii Hospital and Health Centre - Xaayda Gwaay Ngaaysdll Naay
Northern Health Assessment Network
Northern Health Birthing Centres
Northern Transgender Health Clinic
Opioid Agonist Treatment
Orthopaedic Services
Overdose Prevention and Response - Northern Health
Overdose Prevention Site
Pacemaker Clinic
Patient Locating
Pediatric Services
Primary Health Care
Prince George AIDS Outreach Program
Prince George Peritoneal Dialysis Clinic
Prince George Urgent and Primary Care Centre
Prince Rupert Regional Hospital
Psychiatric Crisis and Emergency Services
Public Health Services
Quesnel Unit Emergency Short Stay Treatment
Quesnel Urgent and Primary Care Centre
Regional Chronic Diseases Program
Regional NORTH Cardiac Rehabilitation Program
School Health
Speech and Language Therapy
St. John Hospital
Stuart Lake Hospital
Surgical Services
The University Hospital of Northern British Columbia
Tobacco Reduction
Toddler's First Steps Guide
Tuberculosis Prevention and Control
Walk-in Clinic
Whitehorse General Hospital
Wrinch Memorial Hospital
Youth Community Outpatient Service
Youth OPT Clinic
Youth Withdrawal Management Unit