Program: Patient Care Quality Office

Program: Patient Care Quality Office

Resource Number: 17672724
Alternate name: PCQO

Description
Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within the Fraser Health Authority.

Individuals that bring care complaints to the PCQO can expect that their complaint will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.

Program Phones:
1-877-880-8823		Toll free
604-463-1888		Fax

Website: www.fraserhealth.ca/about-us/compliments-and-complaints
Email: pcqoffice@fraserhealth.ca

Program Information

Mailing Address:

11762 Laity Street, Maple Ridge, BC V2X 5A3

Program Delivery



Languages:	English
Application Process:	Compliments or complaints can be addressed to the person who provided the service, or to the manager of the service area. If a complaint remains unresolved after discussing the issue with the service area, contact the Patient Care Quality Office for assistance.

Defined coverage area:

Custom fields
Service Delivery Method	In Person

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Agency Background

Programs at Fraser Health Authority

Abbotsford Regional Hospital and Cancer Centre
Abbotsford Urgent and Primary Care Centre
Acquired Brain Injury Services
Acute Care for the Elderly Unit
Adolescent Day Treatment Program
Adolescent Psychiatry Unit
Adult Abuse and Neglect - Burnaby/New Westminster
Adult Abuse and Neglect - Chilliwack/Hope
Adult Abuse and Neglect - Delta/South Surrey
Adult Abuse and Neglect - Mission/Abbotsford
Adult Abuse and Neglect - Surrey/Langley
Adult Abuse and Neglect - Tri-Cities/Maple Ridge
Adult Community Support Services
Adult Short-Term Assessment and Treatment
Advance Care Planning
Ambulatory Care
Angiography
Antepartum Care at Home Program
Antepartum Care Services
Antibiotic Therapy
Anticoagulation Management
Assertive Community Treatment
Assisted Living
Asthma Education Program
Atrial Fibrillation Clinic
Audiology Department
Baby's Best Chance Handbook
BC Early Hearing Program
Best Beginnings
Bone Densitometry
Breast Health Clinic
Breast Milk Donation Drop-Off
Breastfeeding Support
Bronchoscopy
Burnaby Hospital
Car 67
Cardiac Rehabilitation
Caregiver Support
Cast Clinic
Chest Pain Clinic
Child Abuse and Neglect
Child and Adolescent Psychiatric Stabilization Unit
Child and Youth Neuropsychiatry Clinic
Child Health Passport
Child Injury Prevention Program
Child Psychiatry General Teaching Clinic
Children Services Resource Team
Chilliwack General Hospital
Choice in Supports for Independent Living
Chronic Pain Clinic
Communicable Disease Prevention - Child and Youth
Community Care Facility Licensing
Community Dialysis
Community Hospice Care
Community Pain Management Program
Community Residential Short-Stay and Treatment
Community Respiratory Services
Community Substance Use Services
Community Tertiary Rehabilitation
Community Youth Substance Use Services
Computed Tomography
Concurrent Disorders Program for Youth
Concurrent Disorders Services
Concussion Services
Continence Clinic
Convalescent Care
COPD Self-Management Program
COVID-19 Vaccination and Immunization
Creekside Withdrawal Management Detox Service
Cross-Cultural Mental Health Resources
Day Programs for Older Adults
Delta Hospital
Dementia - Alternative Care Model
Dental Care
Dental Surgery
Developmental Disabilities Mental Health Services
Diabetes Education
Diagnostic Cardiology
Drug Checking
Eagle Ridge Hospital
Early Childhood Development Services
Early Pregnancy Assessment Clinic
Early Psychosis Intervention
Eating Disorders Program
Echocardiography
Edmonds Urgent and Primary Care Centre
Embrace Clinic
Emergency Health Services
Enterostomal Therapy
Environmental Health
Environmental Health - Drinking Water
Environmental Health - Food Safety
Environmental Health - Recreational Water Safety
Exercise Therapy for Mental Health Recovery
Falls Prevention Mobile Clinic
Family and Friends Support Group
Family Support Services
Fast Track Clinic
Flu Clinics
Fluoride Varnish Program
Fluoroscopy
Forensic Nursing Services
Fraser Canyon Hospital
Fraser Health Virtual Care
Free and Low-Cost Food Directory
General Rehabilitation Unit
Geriatric Acute Tertiary Inpatient
Geriatric Emergency Nurses
Gestational Diabetes
Get Up and Go
Global Family Care Clinic
Hand Clinic
Harm Reduction Supply Distribution and Collection
Health Evaluation Assessment and Liaison Clinic
Health Information Resource Centre
Health Services for Community Living
Healthy Bones
Healthy Heart Program
Hearing Clinics
Heart Function Clinic
Heart Health
Heart Procedures Pre-admission Clinic
High Intensity Rehabilitation Unit
Hip and Knee Arthroplasty: Intake and Optimization Clinic
Home and Community Care
Home and Community Care Access
Home Care Nursing
Home Health - Case Management
Home Health Clinics
Home Health Dietitians
Home Health Liaison Services - Community Connections
Home Health Rehabilitation Therapy
Home IV Program
Home Oxygen Program
Home Support Services
Hospital-Based Haemodialysis
Indigenous Health
Indigenous Health Primary Care
Indigenous Mental Health and Wellness
Infant Psychiatric Program
Inflammatory Arthritis Rehabilitation Clinic
Intensive Care Unit
Intensive Residential Treatment
Interventional Radiography
Jim Pattison Outpatient Care and Surgery Centre
Kidney Care Centre
Kidney Stone Clinic
Laboratory Services
Langley Memorial Hospital
Licensing Nutritionists
Lifeline Program - Fraser Health
Lifeline Program - Fraser Valley
Lipid Clinic
Long-Term Care
Lung Health
Magnetic Resonance Imaging
Mammography Services
Maternal Fetal Medicine
Maternity Care Clinic
Maternity Units
Maxxine Wright Community Health Centre
Medical Assistance in Dying
Medical Daycare
Medication Management Program
Medicine Unit
Mental Health and Substance Use Primary Care Clinic
Mental Health and Substance Use Services
Mental Health and Substance Use Urgent Care Response Centre
Mental Health Rehabilitation and Recovery
Metrotown Urgent and Primary Care Centre
Mission Memorial Hospital
Multicultural Outreach Services
Multiple Sclerosis Clinic
Nausea and Vomiting in Pregnancy Clinic
Neonatal Intensive Care Unit
Neurological Sciences Services
Neurostimulation Clinic
New Canadian Clinic
Nuclear Medicine
Nurse Practitioner Primary Care Clinic
Nursing Support Services
Nutrition Counselling
Obstetrics Internal Medicine
Occupational Therapy for Mental Health Recovery
Occupational Therapy Services
Older Adult Community Mental Health Program
Older Adult Rehabilitation Program
Oncology Unit
Ophthalmology
Opioid Agonist Treatment
Orthopaedic Surgery
Orthopaedics and Plastic Surgery Follow-up Clinic
Outpatient Fetal Monitoring
Overdose Prevention and Response - Fraser Health
Overdose Prevention Sites
Palliative Care Consultation - Fraser North
Palliative Care Consultation - Fraser South
Palliative Care Consultation - Fraser Valley
Palliative Care Unit
Pantomography
Patient-Family Counselling Services
Peace Arch Hospital
Pediatric Asthma Clinic
Pediatric Diabetes Clinic
Pediatric Emergency Department
Pediatric Oncology
Pediatrics Unit
Peer Support for Mental Health Recovery
Peritoneal Dialysis
Pharmacy Services
Physiotherapy Services
Port Moody Urgent and Primary Care Centre
Positive Health Services
Post-COVID-19 Recovery Clinic
Postpartum Care
Postpartum Contraception and IUD Clinic
Primary Health Care
Psychiatric Assessment Unit
Psychiatric Group Therapy
Psychiatric Inpatient Services
Psychosis Treatment Optimization Program
Public Health Services
Pulmonary Function Lab
Pulmonary Rehabilitation Program
Quibble Creek Withdrawal Management Services
Rapid Access Clinic
Rapid Access to Addiction Care
Renal Vascular Access Clinic
Reproductive Mental Health
Residential Historical Abuse Program
Residential Services and Support for Youth
Residential Treatment Services and Supports
Respite Services
Ridge Meadows Hospital
Ridge Meadows Urgent and Primary Care Centre
Roshni Clinic
Royal Columbian Hospital
School Health
Seniors Clinic
Seniors Community Connector
Sexual Health Clinic
Shapedown BC - Healthy Weights Program
Short-Term Assessment, Response and Treatment
Sleep Lab
Soonest Surgery Tool
South Asian Health Centre
Speech Development - Preschool
Speech-Language Pathology - Adult
Spiritual Health Services
Spirometry Testing
STOP HIV
Strategies and Actions for Independent Living
Subcutaneous Immunoglobulin Home Infusion Program
Supporting Housing Services
Surgery Pre-Admission Clinic
Surgical Services
Surrey Memorial Hospital
Surrey Urgent and Primary Care Centre
Surrey-Newton Urgent and Primary Care Centre
Swallowing Intervention Service
Teen Prenatal Classes
Tertiary Neuropsychiatry - Alder Unit
Tertiary Residential Services and Rehabilitation
Tertiary Specialized Residential Services
TIA Rapid Access Clinic
Tobacco Control Program
Toddler's First Steps Guide
Together in Movement and Exercise
Tuberculosis Testing
Ultrasound
Urodynamic Test
Urotherapy Clinic
Vascular and Thoracic Surgery
Vine Youth Clinic
X-Ray Services
Youth Clinics