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Program: Patient Care Quality Office

Agency: Provincial Health Services Authority


Resource Number: 17675740
Description
Provides patients, clients and residents of BC information on the process to file a complaint, or offer a compliment, regarding the quality of care received. 

Provincial agencies include: BC Cancer Agency, BC Centre for Disease Control, BC Children’s Hospital, BC Women’s hospital and Health Centre, and BC Mental Health and Addiction Services.



Program Phones:
1-888-875-3256Toll free
604-875-3256Business Line
604-829-2631​Fax

Website: www.phsa.ca/about/patient-experience-quality-of-care/patient-experience/compliments-complaints
 Email: pcqo@phsa.ca

Location information
Sites offering this program
+ 601 West Broadway, Vancouver ->
601 West Broadway, Vancouver  
Location: 202-601 West Broadway
Vancouver, BC V5Z 4C2 (Map)

Hours of operation 		ProgramAtSite Hours:
Closed statutory holidays
ProgramAtSite Hours:

Open:
Closed:
Mon
08:30
16:30		Tue
08:30
16:30		Wed
08:30
16:30		Thu
08:30
16:30		Fri
08:30
16:30


Mailing Address: 202-601 West Broadway, Vancouver, BC V5Z 4C2

Program Delivery
Languages: Translation services available, English
Application Process: See website for guidance in submitting feedback
Defined coverage area(s), for the Program offered at selected Site:
BC -Provincewide


Custom fields
Disabilities Access?Yes
Service Delivery MethodIn Person
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