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Program: Patient Care Quality Office

Agency: Vancouver Coastal Health


Resource Number: 17676946
Alternate name: PCQO

 Description
Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within Vancouver Coastal Health.
 
Individuals that bring care complaints to the PCQO can expect that their complaint will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.


Program Phones:
1-877-993-9199Toll free
604-875-5545Fax

Website: www.vch.ca/about-us/contact-us/compliments-complaints/patient-care-quality-office
 Email: pcqo@vch.ca

Location information
Vancouver General Hospital - Leon Judah Blackmore Pavilion  
Location: 855 12th Avenue West

Vancouver, BC V5Z 1M9 (Map)

Hours of operation 		ProgramAtSite Hours:
Closed statutory holidays

ProgramAtSite Hours:

Open:
Closed:
Mon
08:30
15:30		Tue
08:30
15:30		Wed
08:30
15:30		Thu
08:30
15:30		Fri
08:30
15:30


Description: Located in the Centennial Pavilion, room CP-117
Mailing Address: 855 West 12th Avenue, Vancouver, BC V5Z 1M9

Program Delivery
Languages: Brochures available in Traditional and Simplified Chinese, Farsi, French, German, Punjabi, English
Application Process: Compliments or complaints can be addressed to the person who provided the service, or to the manager of the service area. If a complaint remains unresolved after discussing the issue with the service area, contact the Patient Care Quality Office for assistance.
Defined coverage area(s), for the Program offered at selected Site:
BC-Central Coast Region-Bella Coola
BC-Metro Vancouver Region-North Vancouver
BC-Metro Vancouver Region-Richmond
BC-Metro Vancouver Region-Vancouver
BC-Metro Vancouver Region-West Vancouver
BC-Powell River Region-Powell River
BC-Squamish-Lillooet Region-Squamish
BC-Sunshine Coast Region-Sechelt


Custom fields
Disabilities Access?Yes
Service Delivery MethodIn Person
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Agency Background

Programs at Vancouver Coastal Health
Aboriginal Patient Navigator
Aboriginal Wellness Program
Access and Assessment Centre
Access Central - Detox Referral Line
Acute Home-based Treatment Program
Addiction Services
Adolescent and Young Adult Program
Adolescent Complex Concussion Clinic
Adult Abuse and Neglect
Adult ADHD Clinic
Adult Day Programs
Adult Metabolic Clinic
Air Quality
Alan Cashmore Centre
Alzheimer's Disease and Related Disorders Clinic
Ambulatory Care
Ambulatory Home Care Nursing Clinic
Amputee Outpatient Program
Amyotrophic Lateral Sclerosis Centre
Angiography
Anne Vogel Clinic
Antepartum Assessment Outpatient Service
Assisted Living
Asthma Education Program
Atrial Fibrillation Clinic
Attention Deficit Hyperactivity Disorder Parent Program
Baby's Best Chance Handbook
BC Centre for Sexual Medicine
BC Early Hearing Program
BC Neuropsychiatry Program
BC Psychosis Program
Bella Coola General Hospital
Bladder Care Centre
Bold Learning for Understanding Sexual Health
Bone Densitometry
Breast Milk Donation Drop-Off
Breast Reconstruction Program
Breastfeeding Support
Brenda and David McLean Integrated Spine Clinic
Bronchoscopy
Cardiac Cath Lab
Cardiac Function Clinic
Cardiac Home Follow-Up
Cardiac Rehabilitation
Caregiver Support
Centre for Huntington Disease
Chemical Dependency Resource Team
Chemotherapy and Medical Outpatient Clinic
Child and Adolescent Program
Child and Youth Aboriginal Mental Health Outreach
Child and Youth Cross Cultural Mental Health Program
Child and Youth Mental Health Community - Hospital Liaison
Child and Youth Mental Health Services
Child and Youth On Call Nurse
Child and Youth Suicide Prevention Service
Child Health Clinics
Child Health Passport
Choice in Supports for Independent Living
Chronic Obstructive Pulmonary Disease Clinic
CIBC Centre for Patients and Families
City Centre Urgent and Primary Care Centre
Communicable Disease Control
Community Bathing Program
Community Care Facilities Licensing
Community Nutrition
Community Rehabilitation and Resource Team
Community Substance Use Counselling
Community Transition Team
Complex Hearing and Balance Services
Complex Joint Clinic
Complex Pain Clinic
Computed Tomography
Concurrent Disorders Services
Consumer Initiative Fund
Convalescent Care
Cross Cultural Clinic
Dentistry Clinic
Dermatology Clinic
Developmental Disabilities Mental Health Services
Diabetes Education
Discovery Vista House
Domestic Violence Service
Downtown Eastside Connections Clinic
Downtown Eastside Integrated Health Services
Driver Rehabilitation Program
Drug and Alcohol Resource Team
Drug Checking
Ear, Nose and Throat Clinic
Early Childhood Mental Health Program - Richmond
Early Childhood Vision Screening
Early Psychosis Intervention
Eating Disorders Program
Echocardiography
Electrocardiogram
Electromyography and Nerve Conduction Studies Clinic
Emergency Department Wait Times
Emergency Health Services
Emergency Health Services - Vancouver
Endocrinology
Endoscopy
Environmental Health
Environmental Health - Drinking Water
Environmental Health - Food Safety
Environmental Health - Recreational Water Safety
Epilepsy Clinic
Every Day Counts
Eye Bank of British Columbia
Eye Care Centre
FACES - Boundaries Program
FACES - Connect Parent Program
FACES - Foundations Program
FACES - Resilient Kids
FACES - Youth Concurrent Disorders
Falls Prevention Clinic
Family Involvement and Support Program
Fluoroscopy
Gastown Vocational Services
Gastroenterology
Geriatric Internal Medicine - Rapid Access Clinic
Geriatric Internal Medicine - Teaching Clinic
Geriatric Outreach Program
Geriatric Psychiatry Outreach Team
Geropsychiatric Education Program
GF Strong - Acquired Brain Injury Program
GF Strong - Arthritis and Neuromusculoskeletal Program
GF Strong - Assistive Technology Service
GF Strong - Intensive Rehabilitation Day Program
GF Strong - Intrathecal Baclofen Clinic
GF Strong Adult Concussion Services
GF Strong Aphasia Group
GF Strong School Program
Gilwest Hepatitis C/HIV Care Clinic
Hand Injury Clinic
Hand Injury, Burns and Plastic Surgery Clinic
Happy Hearts Alliance
Harm Reduction and Needle Exchange
Health Services for Community Living
HealthConnection Clinic
Healthiest Babies Possible
Healthy Brain Group for Early Dementia
Healthy Families Program
Healthy Living Program - Diabetes Education
Healthy Living Program - Pulmonary Rehabilitation
Hearing Clinics
Hemodialysis Unit
HIV/AIDS Clinic
Home and Community Care Access Line - Central and Sunshine Coast
Home and Community Care Access Line - Sea to Sky
Home and Community Care Access Line - Vancouver Coastal
Home Care Nursing
Home Health Dietitians
Home Intravenous Antibiotic Program
Home Oxygen Program
Home Support
Hospice Palliative Care
Hospital Pre-Admission Clinic
Housing First Placement Team
Hyperbaric Chamber
Immunization Clinics
Independent Dialysis Centre - Home Hemodialysis
Influenza Vaccinations
Insite - Supervised Injection Site
Intensive Care Unit
Intensive Case Management Team
Intensive Rehabilitation Outpatient Program
Interdisciplinary Spasticity Management Service
Internal Medicine Rapid Access Clinic
Joint Replacement Access Clinic
Kidney Clinic
Laboratory Services
Leslie Diamond Women's Heart Health Clinic
Leukemia Bone Marrow Transplant Daycare Unit
Leukemia Bone Marrow Transplant Program of BC
Lifeline Medical Alert System
Lions Gate Hospital
Lions Gate Maternity Clinic
Long-Term Care
Magnetic Resonance Imaging
Magnolia House
Mammography
Mary Pack Arthritis Program - Children and Youth
Mary Pack Arthritis Program - Fibromyalgia Self-Management
Mary Pack Arthritis Program - Outpatient Services
Mary Pack Arthritis Program - Specialized Clinics
Mary Pack Arthritis Program - Travelling Clinics
Mary Pack Arthritis Program - Victoria Arthritis Centre
Maternity Services
Meals on Wheels
Medical Daycare
Mental Health and Substance Use Housing
Mental Health and Substance Use Services
Mental Health Intake Line - Central and Sunshine Coast
Mental Health Intake Line - North Shore
Mental Health Intake Line - Richmond
Mental Health Intake Line - Sea to Sky
Mental Health Intake Line - Vancouver
Mental Health Outpatient Services
Mental Health Tertiary Services
MindHealthBC
Mobile Health Clinic
Mood Disorders Centre
Movement Disorder Clinic
Multiple Sclerosis Clinic
Nancy Chan Ambulatory Palliative Care Clinic
Neonatal Intensive Care Unit - Lions Gate Hospital
Neuromusculoskeletal Outpatient Program
Neuromyelitis Optica Program
Noakes Maternity Clinic
North Shore Diabetes Foot Care Program
North Shore Hospice
North Shore Postpartum Supportive Treatment Group
North Vancouver Urgent and Primary Care Centre
Nuclear Medicine
Nutrition Services - Birth to 5 Years Program
Nutrition/Dietitian Services - Children and Youth Program
Occupational Medicine Clinic
Older Adult - Short-term Assessment and Treatment
Older Adult Assessment and Treatment
Older Adult Mental Health Program
Older Adult rehabilitation Program
On-Call Public Health Nurse
Opioid Agonist Treatment
Orthopaedics Trauma Clinic
Orthotic Services
Osteoarthritis Service Integration System
Outpatient Swallowing Clinic
Overdose Crisis Support Group
Overdose Outreach Team
Overdose Prevention and Response - Vancouver Coastal Health
Overdose Prevention Sites
Pacemaker Follow-up Clinic
Paediatric Asthma Clinic
Paediatric Clinic
Paediatric Service
Palliative Care Access Lines
Parent-Infant Drop-In
Patient Locating
Pediatric Resource Team
Peer Facilitated Workshops
Peer Support Program
Peritoneal Dialysis
Pharmacy Services
Podiatry Clinic
Post-Assessment Transplant Clinic
Post-traumatic Stress Disorder Program
Powell River General Hospital
Powell River/Sunshine Coast Nursing Support Services
Primary Health Care
Prism Services
Provincial Voice Care Resource Program
Psoriasis and Phototherapy Clinic
Psychiatric Crisis and Emergency Services
Psychiatry Consultation Clinic
Psychiatry Inpatient Units
Public Education Series - Addiction Services
Public Health Dental Services
Public Health Nurse Prenatal and Early Years
Public Health Nurse Telephone Resource
Public Health Prenatal Program
Public Health Services
Pulmonary Function Lab
Pulmonary Hypertension Clinic
Pulmonary Rehabilitation Program
R.W. Large Memorial Hospital
Rapid Access Spinal Clinic
REACH Urgent and Primary Care Centre
Real-time Drug Alert and Response
Refugee Health Care Services
Rehabilitation Services
Residential Historical Abuse Program
Richmond Bridge House
Richmond Hospital
Richmond Mobile Mental Health Emergency Services
Richmond School Program
Richmond Urological Care Centre
SACY: Substance Use Health Promotion Initiative
Safe Babies Program
School Based Nursing Support Services
School Health
Sechelt Hospital
Segal Inpatient Units
Sexual Assault Service
Sexual Health Rehabilitation Service
Shop by Phone Grocery Program
Sisters Together Active in Recovery
Sleep Disorders Program
SMART Recovery Group Support
Smoking Cessation Clinic
Speech-Language Pathology
Speech-Language Pathology for Adults and Older Adults
Speech-Language Program - Children
Spinal Cord Injury Program
Spiritual Health Services
Squamish General Hospital
Stan Stronge Therapy Pool
Stepping Stones Concurrent Disorders Service
STEPS Mental Health Rehabilitation Program
STOP HIV/AIDS Team
Substance Use Treatment and Response Team
Suicide Attempt Follow-up, Education and Research
Sunshine Coast Womens Health Clinics
Supporting Families
Take-Home Fentanyl Test Strips
Telehealth Innovation Deployment Education and Sustainment
The Lung Centre
TIA Rapid Access Clinic
Tobacco and Vapour Reduction Program
Toddler's First Steps Guide
Trans Specialty Care
Transition Program - North Shore
Transitional Pain Clinic
Transitions
Transplant Pre-Assessment Clinics
Trauma Clinic
Travel Clinic
Trout Lake Tertiary Rehabilitation Unit
UBC Hospital
UBC Student Health Services
Ultrasound
Urgent Care Centre
Vancouver Addictions Matrix Program
Vancouver Breastfeeding Centre
Vancouver Food Asset Map
Vancouver General Hospital
Vancouver Intensive Supervision Unit
Vancouver Mental Health - Car 87
Vancouver Overnight Respite Program
Vancouver Prostate Centre
Vascular Access Clinic
Venture Program
VGH Diabetes Centre
Vocational Rehabilitation Services
Vulvodynia and Vulvar Disease Clinic
Well-Being Program
Withdrawal Management - Daytox
Withdrawal Management - Detox
Women's Clinic
Wound Care Clinic
Wound, Ostomy, and Continence Nurse
X-Ray Services
Young Parent and Baby Drop-in
Youth Addictions Prevention and Health Promotion
Youth and Young Adult Counsellors
Youth Clinics
Youth Day Treatment Program
Youth Mental Wellness Counsellor
Youth Outreach Service
Youth Pregnancy and Parenting Program