Program: Patient Care Quality Office

Program: Patient Care Quality Office

Resource Number: 17676946
Alternate name: PCQO

Description
Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within Vancouver Coastal Health.

Individuals that bring care complaints to the PCQO can expect that their complaint will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.

Program Phones:
1-877-993-9199		Toll free
604-875-5545		Fax

Website: www.vch.ca/about-us/contact-us/compliments-complaints/patient-care-quality-office
Email: pcqo@vch.ca

Location information

Sites offering this program

+ Vancouver General Hospital - Leon Judah Blackmore Pavilion ->

Vancouver General Hospital - Leon Judah Blackmore Pavilion

Location:

855 West 12th Avenue
Vancouver, BC V5Z 1M9 (Map)

Hours of operation

ProgramAtSite Hours:
Closed statutory holidays

ProgramAtSite Hours:
Open: Closed:	Mon 08:30 16:30	Tue 08:30 16:30	Wed 08:30 16:30	Thu 08:30 16:30	Fri 08:30 16:30

Mailing Address:

855 West 12th Avenue, Vancouver, BC V5Z 1M9

Program Delivery



Languages:	Brochures available in Traditional and Simplified Chinese, Farsi, French, German, Punjabi, English
Application Process:	Compliments or complaints can be addressed to the person who provided the service, or to the manager of the service area. If a complaint remains unresolved after discussing the issue with the service area, contact the Patient Care Quality Office for assistance.

Defined coverage area(s), for the Program offered at selected Site:
BC	-Central Coast Region	-Bella Coola
BC	-Metro Vancouver Region	-North Vancouver
BC	-Metro Vancouver Region	-Richmond
BC	-Metro Vancouver Region	-Vancouver
BC	-Metro Vancouver Region	-West Vancouver
BC	-Powell River Region	-Powell River
BC	-Squamish-Lillooet Region	-Squamish
BC	-Sunshine Coast Region	-Sechelt

Custom fields
Disabilities Access?	Yes
Service Delivery Method	In Person

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Baby's Best Chance Handbook
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Bold Learning for Understanding Sexual Health
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Bronchoscopy
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Mary Pack Arthritis Program - Children and Youth
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