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Program: Patient Care Quality Office

Agency: Vancouver Coastal Health


Resource Number: 17676946
Alternate name: PCQO

 Description
Provides an accessible, visible and transparent point of contact for patients, residents, family members and or their representatives to share feedback, compliments or concerns about quality of care within Vancouver Coastal Health.
 
Individuals that bring care complaints to the PCQO can expect that their complaint will be formally registered and that the office will work to with them to identify a reasonable resolution to their concerns.


Program Phones:
1-877-993-9199Toll free
604-875-5545Fax

Website: www.vch.ca/en/about-us/contact-us/compliments-and-complaints/patient-care-quality-office
 Email: pcqo@vch.ca

Location information
Vancouver General Hospital - Leon Judah Blackmore Pavilion  
Location: 855 West 12th Avenue
Vancouver, BC V5Z 1M9 (Map)

Hours of operation 		ProgramAtSite Hours:
Closed statutory holidays

ProgramAtSite Hours:

Open:
Closed:
Mon
08:30
16:30		Tue
08:30
16:30		Wed
08:30
16:30		Thu
08:30
16:30		Fri
08:30
16:30


Mailing Address: 855 West 12th Avenue, Vancouver, BC V5Z 1M9

Program Delivery
Languages: Brochures available in Traditional and Simplified Chinese, Farsi, French, German, Punjabi, English
Application Process: Compliments or complaints can be addressed to the person who provided the service, or to the manager of the service area. If a complaint remains unresolved after discussing the issue with the service area, contact the Patient Care Quality Office for assistance.
Defined coverage area(s), for the Program offered at selected Site:
BC-Central Coast Region-Bella Coola
BC-Metro Vancouver Region-North Vancouver
BC-Metro Vancouver Region-Richmond
BC-Metro Vancouver Region-Vancouver
BC-Metro Vancouver Region-West Vancouver
BC-Powell River Region-Powell River
BC-Squamish-Lillooet Region-Squamish
BC-Sunshine Coast Region-Sechelt


Custom fields
Disabilities Access?Yes
Service Delivery MethodIn Person
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Agency Background

Programs at Vancouver Coastal Health
Access and Assessment Centre
Acquired Brain Injury Services
Acute and Short-Term Crisis Intervention
Acute Home-based Treatment Program
Addiction Medicine
Adolescent Complex Concussion Clinic
Adult Abuse and Neglect
Adult Day Program
Adult Mental Health Team
Adult Metabolic Clinic
Alzheimer's Disease and Related Disorders Clinic
Ambulatory Care Outpatient Services
Ambulatory Home Health Nursing Clinics
Amyotrophic Lateral Sclerosis and Related Disorders Clinic
Angiography
Anne Vogel Clinic
Antepartum Assessment Outpatient Service
Aphasia Education Workshop
Assisted Living
Assistive Technology Service
Asthma and Chronic Obstructive Pulmonary Disease Education Program
Atrial Fibrillation Clinic
Attention Deficit Hyperactivity Disorder Parent Program
Audiology Services
Baby's Best Chance Handbook
BC Early Hearing Program
BC Neuropsychiatry Program
BC Psychosis Program
Bella Coola General Hospital
Bladder Care Centre
Bold Learning for Understanding Sexual Health
Bone Densitometry
Breast Milk Donation
Breast Reconstruction Program
Brenda and David McLean Integrated Spine Clinic
Bronchoscopy
Car 22
Car 87
Cardiac Cath Lab
Cardiac Function Clinic
Cardiac Home Follow-Up
Cardiac Rehabilitation
Caregiver Support
Child and Adolescent Mental Health Program
Child and Adolescent Response Team
Child and Youth Cross Cultural Mental Health Program
Child and Youth Mental Health Teams
Child and Youth Urgent Response Mental Health Services
Child Health Clinics
Child Health Passport
Choice in Supports for Independent Living
Chronic Obstructive Pulmonary Disease Clinic
Cognitive Assessment and Rehabilitation for Substance Use Program
Communicable Disease Control
Community Bathing Program
Community Care Facilities Licensing
Community Nutrition
Community Rehabilitation and Resource Team
Community Transition Team
Complex Joint Clinic
Computed Tomography
Congregate Meals Program
Convalescent Care
COVID-19 Vaccination and Immunization
Dental Public Health Program
Dentistry Clinic
Dermatology Clinic
Detox Referral Line - Access Central
Detox Services
Developmental Disabilities Mental Health Services
Diabetes Education
Diabetes Foot Care
Dialysis Access Clinic
Downtown Eastside Connections Clinic
Downtown Eastside Youth Outreach Team
Driver Rehabilitation Program
Drug Checking
Ear, Nose and Throat Clinics
Early Childhood Mental Health Services
Early Psychosis Intervention
Eating Disorders Program
Echocardiography
Electrocardiogram
Electroconvulsive Therapy
Electromyography and Nerve Conduction Studies Clinic
Emergency Department Wait Times
Emergency Health Services
Emergency Health Services - Vancouver
Endoscopy
Environmental Health
Environmental Health - Air Quality
Environmental Health - Drinking Water
Environmental Health - Food Safety
Environmental Health - Recreational Water Safety
Epilepsy Program
Every Day Counts
Eye Bank of British Columbia
Eye Care Centre
FACES - Boundaries Program
FACES - Connect Parent Program
FACES - Foundations Program
Falls Prevention Clinic
Family Support and Involvement Program
Flu Clinics
Fluoroscopy
Food Asset Map
Gastown Vocational Services
Gastroenterology
Generation Health Clinic - Program in Chinese
Geriatric Assessment Services
Geriatric Internal Medicine
GF Strong Adult Concussion Services
GF Strong Outpatient Amputee Program
GF Strong School Program
Hand Injury, Burns and Plastic Surgery Clinic
Happy Hearts Alliance
Harm Reduction and Needle Exchange
Health Services for Community Living
Healthiest Babies Possible
Healthy Families Program
HIV/AIDS Clinic
HIV/AIDS Services and Testing
Home and Community Care Access Line - Central and Sunshine Coast
Home and Community Care Access Line - Sea to Sky
Home and Community Care Access Line - Vancouver Coastal
Home Care Nursing
Home Health Dietitians
Home Oxygen Program
Home Rehabilitation Services
Home Support
HOpe Centre Family Support
Hospice Palliative Care
Hospital at Home
Hospital Resource Centre
Huntington's Disease Services
Hyperbaric Chamber
Immunization Clinics
Independent Dialysis Centre
Indigenous Health
Inpatient Pediatric Services
Intensive Care Unit
Intensive Case Management Team
Intensive Rehabilitation Day Program
Intensive Rehabilitation Outpatient Program
Interdisciplinary Spasticity Management Service
Internal Medicine Rapid Access Clinic
Intrathecal Baclofen Clinic
Kidney Care Clinic
Laboratory Services
Leslie Diamond Women's Heart Health Clinic
Leukemia Bone Marrow Transplant Program of BC
Lifeline Medical Alert System
Lighthouse Virtual Substance Use Care
Lions Gate Hospital
Lions Gate Maternity Clinic
Long-Term Care
ƛúxválásu'ailas Heiltsuk Hospital
Magnetic Resonance Imaging
Mammography Services
Mary Pack Arthritis Program - Children and Youth
Mary Pack Arthritis Program - Outpatient Services
Mary Pack Arthritis Program - Specialized Clinics
Mary Pack Arthritis Program - Travelling Clinics
Maternity Services
Meals on Wheels
Medical and Cancer Outpatient Clinic
Mental Health and Substance Use Housing
Mental Health and Substance Use Services
Mental Health Intake Line - Central and Sunshine Coast
Mental Health Intake Line - North Shore
Mental Health Intake Line - Richmond
Mental Health Intake Line - Sea to Sky
Mental Health Intake Line - Vancouver
Mental Health Outpatient Services
Metabolic and Bariatric Surgery Program
Mood Disorders Centre
Movement Disorders Clinic
Multiple Sclerosis Services
Nancy Chan Ambulatory Palliative Care Clinic
Neonatal Intensive Care Units
Neuromusculoskeletal Inpatient Program
Neuromusculoskeletal Outpatient Program
Neuromyelitis Optica Program
Noakes Maternity Clinic
North Vancouver Urgent and Primary Care Centre
Northeast Urgent and Primary Care Centre
Nuclear Medicine
Nutrition Services - Birth to 5 Years Program
Older Adult Assessment and Treatment
Older Adult Mental Health Program
Opioid Agonist Treatment
Orthopaedics Trauma Clinic
Orthotic and Prosthetic Services
Osteoarthritis Service Integration System
Outpatient Infusion Clinic
Overdose Outreach Team
Overdose Prevention and Response - Vancouver Coastal Health
Overdose Prevention Sites
Pacemaker Follow-up Clinic
Palliative Care Access Lines
Pediatric Asthma Clinic
Pediatric Clinic
Pediatric Nursing Support Services
Pediatric Resource Team
Peer Led Workshops
Peer Support Program
Pharmacy Services
Post-Assessment Transplant Clinic
Post-Traumatic Stress Disorder Program
Prenatal and Early Years Program
Primary Health Care
Prism Services
Prostate Cancer Clinic and Supportive Care Program
Provincial Specialized Eating Disorders Program
Provincial Voice Care Resource Program
Psoriasis and Phototherapy Clinic
Psychiatric Crisis and Emergency Services
Psychiatric Inpatient Services
Public Health Services
Pulmonary Function Lab
Pulmonary Outpatient Clinic
Pulmonary Rehabilitation Program
qathet General Hospital
Rapid Access Consult Clinic
Rapid Access Spinal Clinic
REACH Urgent and Primary Care Centre
Regional ADHD Clinic
Residential Historical Abuse Program
Respiratory Disease Education Program
Richmond City Centre Urgent and Primary Care Centre
Richmond East Urgent and Primary Care Centre
Richmond Hospital
Richmond Mental Health Emergency Services
Richmond Urological Care Centre
SACY - Youth Substance Use Prevention Initiative
Safe Babies Program
School Health
School-Based Nursing Support Services
Sechelt Hospital
Sexual Assault Service
Sexual Health Clinics
Sexual Health Rehabilitation Service
Sexual Medicine Services
Short-term Assessment and Treatment
Sisters Together Active in Recovery
Sleep Disorders Program
SMART Recovery
Southeast Urgent and Primary Care Centre
Speech-Language Pathology - Adult
Speech-Language Program - Children
Spinal Cord Injury Program
Spiritual Health Services
Squamish General Hospital
Stepping Stones Substance Use Services
STEPS Mental Health Rehabilitation Program
STOP HIV Outreach Team
Substance Use Treatment and Response Team
Sunshine Coast Womens Health Clinic
Swallowing Intervention Services
Tertiary Mental Health and Substance Use Services
The Centre for Lung Health
The Deaf, Hard of Hearing and Deaf-Blind Well-Being Program
The Junction
Therapy Pools
TIA Rapid Access Clinic
TIDES Rural/Remote Rehab Team
Tobacco and Vapour Reduction Program
Toddler's First Steps Guide
Trans Specialty Care
Transitional Pain Clinic
Transitions Program
Transplant Pre-Assessment Clinics
Trauma Clinic
Travel Clinic
UBC Hospital
Ultrasound
Vancouver Addictions Matrix Program
Vancouver City Centre Urgent and Primary Care Centre
Vancouver General Hospital
Vancouver Integrated Supervision Unit
Vancouver Overnight Respite Program
Vocational Rehabilitation Services
Vulvar Pain Assessment Clinic
Women's Clinic
Wound Care Clinic
X-Ray Services
Youth Concurrent Disorders Services
Youth Day Treatment Program
Youth Home Stabilization Program
Youth Pregnancy and Parenting Program